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Returns and Refund

Returns and Refund

30 Days Money Back Guarantee

Paul Russells is all about providing the best service and ensuring customer satisfaction. Confidence in our product allows us to offer customers 30 Days Money Back Guarantee so that they can be assured and risk free of their purchase.  If you are not 100% satisfied with our products, you may return it within 30 days of purchase for a refund.


How to Request Your Refund

Not totally satisfied with your purchase? We understand that not everything works out which is why you can claim a refund for your money within 30 days of your purchase. We have made the entire process easy for you.

Paul Russells - Returns & Refunds


Conditions for Refund:

  • The buyer must return the item in the same condition in which it was received.
  • If the item is returned used, damaged or missing parts, we may deduct the loss in value from the amount refunded to the buyer or may not accept the refund request.
  • Please make sure that the product is returned in its original package.
  • Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
  • Proof of postage


How do I Return an item?

When returning an item, you will need to include the following information and email us your request:

  1. The email you registered your purchase with
  2. Your Order Number
  3. What product(s) you are returning
  4. The reason for the return

After completion of the steps, our customer support team will contact you with further instructions.